Cancellation Policy

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48 HOUR CANCELLATION POLICY FOR APPOINTMENTS No refundable. 

Your appointments are very important to us here at Clebia Lima . Your appointment is reserved especially for you and, while we understand that sometimes schedule adjustments are necessary, we respectfully request at least 48 hours’ notice for cancellations. Our appointment it’s not refundable.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and new faces on our waiting list miss the opportunity to receive services. We will remind you of your appointment 2 days in advance because we know how easy it is to forget an appointment you booked months ago.

CANCELLATION FEES

A cancellation fee will apply if you fail to give at least 48 hours’ noticethat you will not be able to make your appointment or do not show up for the appointment. The full amount paid upfront will be kept and you will be asked to pay full  when rebooking the appointment.

If this is your first short notice cancellation we may decide to waive the cancellation fee depending on the circumstances.

Patients who are consistently cancelling at short notice may not be able to rebook again in future.

For appointments made within less than  24 hour period, if you cannot make your appointment, please cancel within 4 hours of your appointment time. Failure to do so will result in us keeping your full payment.

The cancellation policy gives us the time to inform our new faces  on our waiting list of any availability and keeps our clinicians schedules filled. Our aim is to provide you with an excellent level of service and our policies help us to achieve this. Thank you for viewing and supporting our policies criteria.

 Lots of Love,

Clebia Lima 

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